Refund Policy

At SBS Wholesalers, we strive to provide our customers with high-quality products and exceptional service. To ensure your satisfaction, we have established the following refund policy:

1. Manufacturing Defects:

We stand by the quality of our products. If you receive an item with a manufacturing defect, we offer a 100% refund. Don't hesitate to contact our customer service team within two working days of receiving the product, and we will guide you through the return process.

2. Wrong Material Damage During Delivery:

If you receive the wrong material and it is damaged during the delivery process, we apologize for any inconvenience caused. In such cases, we will provide a 100% refund or replacement. Please notify us same day of receiving the product, and our customer service team will assist you with the return and refund procedure.

3. Installed Products or Items Beyond Warranty Period:

We cannot accept returns or provide refunds for products that have already been installed or have surpassed the standard warranty period. Inspecting the product upon delivery and addressing any concerns within the specified time frame is essential. We encourage customers to carefully review product specifications and warranty information before purchasing.

4. Shipping Charges Deduction:

For eligible returns, shipping charges incurred during the original purchase will be deducted from the refund amount. Please note that this deduction applies even if the initial shipping cost was waived during a promotional period.

Return Procedure:

To initiate a return, don't hesitate to get in touch with our customer service team at info@sbswholesalers.com Or call us at 74064 01447 within 2 days of receiving the product. Provide your order number, a detailed description of the issue, and any relevant photographs.

Once your return is approved, we will provide you with return instructions and a return shipping label. Please ensure that the product is securely packaged for return shipment.

Refund Processing:

Refunds will be processed within 5 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

Please feel free to contact our customer service team if you have any questions or concerns regarding our refund policy. We appreciate your business and are committed to providing a positive shopping experience at SBS Wholesalers.

This refund policy is effective as of [Effective Date]. SBS Wholesalers reserves the right to update or modify this policy without prior notice.